Search found 189 matches

by Daniel
11 Jan 2017, 13:15
Forum: Legacy Module
Topic: more than one master server
Replies: 1
Views: 3506

Re: more than one master server

The Enterprise license plan allow you to setup a second DNS cluster. All other license plans only allow one cluster. Please note the clusters cannot use the same back-end, they each need to have their own back-end (database). To try the Enterprise plan functions you can register for a 60 day free tr...
by Daniel
07 Jan 2017, 19:41
Forum: Legacy Module
Topic: blank page
Replies: 1
Views: 3572

Re: blank page

Thank you for your post. White or partial rendered pages most likely have hidden errors on them Please see: http://docs.whmcs.com/Blank_or_Partially_Rendered_Pages how display these errors. When enabling these options don't forget to disable them afterwards again. It's most likely when you have enab...
by Daniel
06 Jan 2017, 15:54
Forum: Legacy Module
Topic: License Expired
Replies: 1
Views: 3644

Re: License Expired

I'm sorry to hear you having issues with your license. Please contact support so we can investigate further.

Thank you!
by Daniel
22 Dec 2016, 18:09
Forum: Legacy Module
Topic: Upgrade fail
Replies: 7
Views: 6672

Re: Upgrade fail

Please replace attached files and review if this solves the issue you experience. The attached files have a different upgrade approach where this error should not occur.
by Daniel
22 Dec 2016, 17:32
Forum: Legacy Module
Topic: Upgrade fail
Replies: 7
Views: 6672

Re: Upgrade fail

Thank you for your feedback. I will ask our development to review this issue and find a workaround when possible. I will reply to this post as soon as possible when more information is available.
by Daniel
20 Dec 2016, 16:54
Forum: Legacy Module
Topic: Upgrade fail
Replies: 7
Views: 6672

Re: Upgrade fail

Please remove the solutedns folder entirely from the modules/addons directory. Next go to the WHMCS admin area addon page and review SoluteDNS is no longer being displayed. Afterwards you can reupload a fresh copy of the latest branch and activate it again. If you have a paid license we can offer yo...
by Daniel
19 Dec 2016, 17:46
Forum: Legacy Module
Topic: Upgrade fail
Replies: 7
Views: 6672

Re: Upgrade fail

Thank you for your post and reporting this issue. Unfortunately the upgrade process from the 0.1.x branch to the 0.2.x branch isn't that straight forward. I would recommend you to deactivate SoluteDNS and make sure all database tables are removed. Afterwards you can activate the 0.2.7 version and do...
by Daniel
17 Dec 2016, 11:08
Forum: Announcements
Topic: v0.2.7 for WHMCS released
Replies: 0
Views: 11192

v0.2.7 for WHMCS released

We are pleased to announce the release of SoluteDNS for WHMCS v0.2.7. See our blog post for more information about this new release

Download Now | Changelog


Documentation
Also check out the documentation for help with setting up SoluteDNS.
by Daniel
02 Dec 2016, 11:18
Forum: Legacy Module
Topic: separate sub domain added by customer
Replies: 3
Views: 4845

Re: separate sub domain added by customer

Thank you for your reply. In order for us to investigate further please open a support ticket at: https://ssc.netdistrict.net/submitticke ... &deptid=13

Please send us:
- The exact domain you used
- The exact sub-domain you used
- Your WHMCS version
by Daniel
01 Dec 2016, 23:47
Forum: Legacy Module
Topic: separate sub domain added by customer
Replies: 3
Views: 4845

Re: separate sub domain added by customer

Thank you for your post. I will ask development to review this issue asap. Meanwhile to avoid such incidents please make sure: - You are using the latest released version, - in the admin Accessibility tab at Client Zones settings "Allow Subdomain Zones" is disabled to avoid clients adding ...