error on update

SoluteDNS for WHMCS v2.xx.xxx and lower
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fferraro87
Registered
Posts: 4
Joined: 10 Jan 2017, 16:55

30 Jan 2017, 10:18

Hi,
i'm trying to update to v2.17.001 (17001) clicking on "update now" button but i've this error :

Code: Select all

---
Initiating SoluteDNS Updater
---

INSTALLED VERSION: 0.2.7 [16005]
» Checking for updates...
» New update found: v2.17.001 [17001]
» Downloading new update...
» SUCCESS: Download completed!

STARTING UPGRADE: 2.17.001 [17001]
» Upgrade in progress...
» Validating downloaded distribution...
» ERROR: Distribution could not be authenticated as trusted.

CLEANING TEMPORARY FILES
» Remove temporary files...
» WARNING: Unable to delete upgrade file.

UPDATER ABORTED
» ERROR: Distribution could not be authenticated as trusted.
READY


how can i fix this?
thanks
User avatar
Daniel
Support
Posts: 199
Joined: 02 Aug 2013, 17:50

30 Jan 2017, 19:21

As it also returns an warning about the temporary files I suspect there are no writing permissions. When the installation package or verification keys are missing it may return an authentication error.

You can perform the upgrade manually using the download package which is available at the client portal, this forum and the project tracker.
fferraro87
Registered
Posts: 4
Joined: 10 Jan 2017, 16:55

01 Feb 2017, 12:45

Ok i've manually update it.
Thanks for your support.
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